Effective Date: April 18, 2025    

Cox, Koltak & Gibson, LLC (“Cox, Koltak & Gibson,” “CKG Law,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, interact with our team, or receive communications from us, including via SMS.

1. Information We Collect

We may collect the following types of personal information:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Information related to your legal case
  • Communication preferences
  • Website usage data such as IP address, browser type, and device information

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from You: When you fill out forms on our website, call our office, send us an email, or communicate with us during the intake or case process.
  • Through Website Tools and Analytics:
    • We use Ngage Live Chat to provide real-time assistance. This tool may collect your name and contact information and uses cookies to recognize returning visitors.
    • We use Google Analytics to track and understand how users interact with our website. This may include pages visited, time spent on the site, general geographic location, and device information.
    • These tools help us enhance the functionality and performance of our website.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide legal services
  • Schedule and manage appointments
  • Communicate with you about your legal matter
  • Send appointment reminders via SMS (with your consent)
  • Improve the functionality and user experience of our website
  • Comply with legal obligations

If you provide your phone number and opt in to receive SMS messages, we may send you appointment reminders or other case-related updates while you are actively engaged with our legal team. You may opt out at any time by replying “STOP.”

4. SMS Terms & Conditions

By providing your phone number and opting in, you agree to receive SMS messages from Cox, Koltak & Gibson for the sole purpose of appointment reminders and updates related to your legal case.

Types of Messages:  

  • Appointment confirmations & parking options
  • Exam reminders & address information
  • Hearing & Webex details
  • Case-related follow-ups while you are an active client

Message Frequency:
You may receive 1-2 SMS messages per week, depending on your case activity.

Message and Data Rates:
Standard message and data rates may apply based on your carrier’s plan.

Opt-In Methods:     

  • Initiating a text message to Cox, Koltak & Gibson at (614) 254-6387 to join text communications with our office
  • Checking the SMS consent box on our website’s contact form
  • Signing the consent form at initial client intake

Opt-Out:   
You can opt out at any time by replying “STOP” to any SMS message, or text “STOP” to (614) 254-6387. You may also call us directly at (614) 221-7381 to be removed from SMS communications.

Help:       
For help, reply “HELP” to any SMS message,  text “HELP” to (614) 254-6387, or call us at (614) 221-7381.

Information Sharing:
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Operate core functions such as our contact forms and live chat
  • Analyze website performance and user behavior
  • Improve the overall website experience

We use third-party tools including Ngage Live Chat and Google Analytics, which may collect information through cookies to help us better understand site usage and improve support and accessibility.

You can manage cookie settings through your browser. Disabling cookies may limit some of the functionality of the website.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, or misuse.

Specifically:

  • Data Storage: Information is stored securely in our case management system (CRM), which is protected with login credentials, role-based access, and session controls.
  • Encryption: Sensitive information transmitted through our website is protected using HTTPS encryption.
  • Access Controls: Access to personal data is restricted to authorized attorneys and staff.
  • Device Security: All devices accessing our systems are secured with password protection, antivirus software, firewalls, and remote wipe capabilities where applicable.
  • Staff Training: Our team is trained on privacy and data protection best practices.

Although we use reasonable efforts to safeguard information, no system is entirely secure. If you believe your interaction with us is no longer secure, please contact us immediately.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate or incomplete information
  • Request deletion of your personal data, where legally permissible
  • Withdraw consent for SMS communication at any time

To exercise your rights, contact our office at (614) 221-7381.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new effective date. We encourage you to review the policy periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Cox, Koltak & Gibson, LLC    
5 East Long Street, Suite 200
Columbus, OH 43215
Phone: (614) 221-7381
Website: https://ohioinjuredworkers.com